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Privacy Policy

Effective Date: March 06, 2025

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At ShivohamHomestay.in, we value the privacy of our guests and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you use our services through our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information necessary for processing bookings, communicating with guests, and providing the best possible experience. The following details may be collected:

  • Personal Details: Name, email address, phone number.

  • Booking Information: Dates of stay, number of guests, special requests, and payment details.

  • Payment Information: Credit/debit card information and other payment details (processed through third-party providers).

  • Communication: Messages exchanged between you and our team for service-related purposes.

2. How We Use Your Information

The personal information we collect is used exclusively to provide services related to your stay at ShivohamHomestay.in, including:

  • Reservation Management: Processing bookings, confirming reservations, and providing details of your stay.

  • Guest Support: Assisting with requests, inquiries, and feedback.

  • Legal Compliance: Ensuring compliance with local laws and regulations.

  • Marketing & Promotions: Sending offers, promotions, and news related to Shivoham Homestay (only if you have opted in to receive such communications).

3. Data Sharing and Third-Party Services

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share necessary information with trusted partners such as cleaning staff or maintenance teams to facilitate your stay.

  • Payment Processors: Your payment details are securely processed through third-party payment services.

  • Legal Requirements: We may disclose your personal data if required by law, such as in response to a legal process or regulatory request.

4. Data Security

We implement reasonable measures to protect your personal data, including:

  • Encryption for sensitive data.

  • Access controls to prevent unauthorized access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

6. Guest Rights

As a guest, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of any inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to any legal obligations requiring us to retain it.

To exercise these rights, please contact us at stayatshivoham@gmail.com.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. These technologies allow us to:

  • Remember your preferences

  • Improve website functionality

By using our website, you consent to the use of cookies.

8. Compliance with Local and International Regulations

We comply with relevant data protection laws, including:

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India)

  • Any applicable regulations governing the handling of personal data in other jurisdictions

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the date of the latest revision will be updated.

We encourage you to review this policy periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:

📧 Email: stayatshivoham@gmail.com
📞 Phone: 9131425716
🌐 Website: www.shivohamhomestay.in

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